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Revenue Leak Calculator for Field Service Businesses

Most trades businesses lose more revenue to missed calls, no-shows, idle technician time, and callbacks than they do to a shortage of leads. Enter your numbers below to see roughly how much is slipping through, every month.

1. Missed and unbooked calls

Inbound calls or leads per monthTotal calls, form fills, and booking requests you receive

Missed call rateCalls that go unanswered or unreturned in time to book

avg 25%

Close rate on booked callsShare of answered calls that turn into a paid job

Average job value ($)Average ticket size across all job types

2. No-shows and missed appointments

Booked appointments per month

No-show / reschedule-to-nothing rateBooked slots where the customer is unreachable or cancels with no rebook

avg 20%

3. Technician utilization

Number of technicians

Paid hours per technician, per month

Average billable rate ($/hr)

Current utilization rateBillable hours ÷ total paid hours

avg 58%

top 72%

4. Callbacks and rework

Completed jobs per month

First-time fix rateJobs closed on the first visit, no return trip needed

avg 78%

top 88%

Average cost per callback ($)Wasted labor, drive time, and parts for a return trip

Estimated revenue leak, per month

calculating…

Missed and unbooked calls$0

No-shows and missed appointments$0

Technician utilization gap$0

Callbacks and rework$0

Annualized: $0 per year left on the table at current run rate.

How your numbers compare

Each bar shows where your figure sits between the industry average and a strong performer in the same metric. The dot is you.

Missed call rate

0%industry avg ~25%70%

No-show rate

0%industry avg ~20%50%

Technician utilization

30%avg 58% · top 72%+95%

First-time fix rate

40%avg 78% · top 88%+100%

How this is calculated

Missed calls: leads × missed call rate × close rate × average job value.
No-shows: booked appointments × no-show rate × average job value.
Utilization gap: only counted when your current rate is below the 72% benchmark. Technicians × paid hours × the percentage-point gap × billable rate.
Callbacks: only counted when your first-time fix rate is below the 88% benchmark. Jobs per month × the percentage-point gap × cost per callback.

Benchmark sources

Industry ranges referenced above are drawn from published field service research and vendor benchmark studies, including ServiceTitan, FieldEdge, Aberdeen Group, Attainment, and Service Council field service metrics reports. Figures are directional industry ranges, not a substitute for your own job costing.