Author name: Michael Carter

I’m Michael Carter, a field service, ERP, and digital transformation expert with more than 13 years of experience helping service-based businesses improve their operations through better processes and technology. My experience covers the full spectrum of field service management, including technician scheduling, dispatching, work orders, preventive maintenance, asset management, inventory, service contracts, customer management, mobile workforce management, reporting, and operational automation. I also have extensive knowledge of ERP, CRM, and field service management platforms and how they can work together to create connected service operations. At Field Services HQ, I cover a wide range of topics related to field service and service business technology. This includes FSM software comparisons, ERP implementation, ERPNext, CRM integration, scheduling and dispatch solutions, maintenance management, technician productivity, AI in field service, automation, mobile applications, analytics, and emerging industry trends. I take a practical approach to technology. I look beyond features and focus on how a solution can actually solve operational problems, improve workflows, and deliver measurable value for a service business. Through my content, I aim to help business owners, field service managers, operations teams, and technicians understand the technologies and strategies that can make modern field service operations more efficient, connected, and scalable.

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